Listening, Learning – and Loving the Feedback
Highlights from Avanti Homecare’s 2025 Client Survey
A quick thank-you
First things first – a heartfelt thank-you to the 95 clients and family members who took time to fill in our annual survey this spring. Your honesty (and occasional humour!) guides every improvement we make.
Nine out of ten clients gave us top marks for care, value and willingness to recommend.
What we heard in 2025
| Question | Positive (Agree / Strongly agree*) |
|---|---|
| “I’m happy with the care provided” | 93 % |
| “I value the home-care service I get” | 91 % |
| Likelihood to recommend Avanti (rating 4–5) | 96 % |
| Feel familiar with the carers who visit | 98 %† |
| Trust the management team | 90 % |
| * Where a 5-point scale was used. † 68 % said they “mostly” see the same faces; 30 % know every carer on their rota. |
“I was nervous coming home from hospital, but the same friendly team soon had me at ease.”
— Ripley client (2025 Client Survey)
Where we shine
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Consistent, caring faces
Almost every respondent knows their core carer team – exactly the continuity we aim for.
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Professional yet personal
94 % described our carers as “respectful, competent and encouraging.”
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Easy to recommend
The cherished “Would you recommend us?” question hit 96 % top-box scores – a true vote of confidence.
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Strong management rapport
Clients praised our managers for “popping in for a cuppa” and “sorting problems quickly.”
98% recognise the carers who knock on their door – continuity that feels personal.
“They make me laugh while keeping the serious things spot-on.”
— Ilkeston client (2025 Client Survey)
Where we can do better
Ilkeston leapt ahead this year, while Ripley kept its gold-standard satisfaction.
Voices of our clients
“They feel like friends now, not just carers. My regular team know exactly how I take my tea and that I like the crossword done before lunch.”
— Mrs B. (Ilkeston client)
“Dad’s stroke left us anxious, but Avanti kept him safe and smiling. They check his catheter and never rush him.”
— Mr R. (Ripley family member)
“If something’s wrong, the office rings me back within minutes. That sort of service makes all the difference.”
— Miss K. (Ilkeston client)
“It’s the consistency for me – I see the same faces most days. No need to explain my routine over and over.”
— Ms S. (Ripley client)
“Management pop in for a quick cuppa and a chat. It proves they care about more than paperwork”
— Mr T. (Ilkeston client)
“Carers always turn up cheerful, even at 7 a.m. Puts me in a good mood for the day.”
— Mrs H. (Ripley client)
“They treat Mum with the utmost dignity. We trust them completely.”
— Ms L. (Ilkeston family member)
“Everything’s explained clearly – no jargon. I never feel silly asking a question.”
— Mr D. (Ripley client)
“They helped me regain confidence after a fall. Now I’m back in the garden most afternoons.”
— Mrs A. (Ilkeston client)
“The carers spot little changes in Dad’s health before we do. That extra attention is priceless.”
— Mr F. (Ripley family member)
When clients describe our care in three words, these are the ones that shine.
Why these surveys matter
They’re more than tick-boxes – they’re a conversation. By marrying the numbers with your words, we ensure Avanti stays:
- Local – small teams who truly know you.
- Responsive – management that listens and acts.
- Reassuring – professional standards wrapped in kindness.
If you’d like to know more about how we support independent living – or you have fresh ideas – just pop over to our Services page or ring your local branch. We’re always listening.