Once you have got in touch with us a member of our team will call you to arrange a time for us to visit you and your loved one to speak about your care needs.

On the visit a Manager will discuss the package of care and work with you to make sure it is tailored to your needs. They will also complete any paperwork needed before the care can start and a copy of this will be provided to you.

A start date will be discussed and usually agreed on this visit, but if you want to take some time to think afterwards, then that’s fine too.

You will have a small team of carers looking after you or your loved one. We understand that having continuity is important to the people we care for and we ensure that there are never more than 5 different carers providing care to you or your loved one. Our management team would personally introduce each of those 5 carers to ensure that you or your loved one know and who’s visiting. 

Once care has started we will call or pop in to make sure that you are happy with the care provided and make any changes as needed. We are also always on the end of the phone and happy to chat through any concerns.

If you are arranging care for your loved one, we will keep you fully updated throughout this process and inform you immediately if any concerns arise.