At Avanti Homecare, excellence isn’t just about professional standards, it’s about human connection. Every day, our award-winning teams in Ilkeston and Ripley build trust and reassurance with the people they support.

Our 2025 Client Survey shows this isn’t just aspiration, it’s reality.

93% of clients are happy with the care provided.

96% would recommend us.

98% feel familiar with the carers who visit.

Numbers tell part of the story. But it’s the words of our clients and families that reveal the heart of what we do. In this post, we share testimonials and reviews that show how Avanti maintains high standards of care, and why families trust us to walk beside them.

The Value of Continuity

One of the strongest findings from our 2025 Client Survey is continuity: 98% of clients know their carers well, and many see the same familiar faces day after day.

“They feel like friends now, not just carers. My regular team knows exactly how I take my tea and that I like the crossword done before lunch.” – Mrs B., Ilkeston

“It’s the consistency for me – I see the same faces most days. No need to explain my routine over and over.” – Ms S., Ripley

Continuity builds trust. When the same people arrive at your door each day, it creates comfort, confidence, and a sense of belonging. The rapports that form between our clients and carers are wonderful to see, and these friendships far exceed expectation. 

 

Professional Yet Personal

Clients often highlight the balance of professionalism and warmth they feel from our carers. In 2025, 94% described our carers as respectful, competent, and encouraging; these attributes are critical to maintaining our values. 

“I was nervous coming home from hospital, but the same friendly team soon had me at ease.” – Ripley client

“They make me laugh while keeping the serious things spot-on.” – Ilkeston client

This blend of skill and compassion is what makes homecare feel personal. Whether it’s medication support, mobility assistance, or simply a shared laugh over a cup of tea, our carers bring reassurance through both their training and their kindness.

 

Responsive, Caring Leadership

Excellent care also depends on responsive leadership. 90% of clients in 2025 said they trust the management team, with many praising their speed and personal touch.

“If something’s wrong, the office rings me back within minutes. That sort of service makes all the difference.” – Miss K., Ilkeston

“Management pop in for a quick cuppa and a chat. It proves they care about more than paperwork.” – Mr T., Ilkeston

At Avanti, managers don’t stay behind desks, they visit, listen, and respond. Problems are solved quickly, but more than that, clients feel seen and valued. Everyday we see and admire the passion our managers bring to their work and their wholehearted dedication to putting clients first.

 

Restoring Dignity and Independence

Care is about more than tasks, it’s about helping people live with dignity. Our testimonials show how small, thoughtful acts support independence.

“Dad’s stroke left us anxious, but Avanti kept him safe and smiling. They check his catheter and never rush him.” – Mr R., Ripley

“They helped me regain confidence after a fall. Now I’m back in the garden most afternoons.” – Mrs A., Ilkeston

By combining clinical awareness with compassion, we help people not just recover, but rediscover joy in their daily lives.

 

Voices From Independent Reviews

Our commitment is also recognised by the Care Quality Commission, which rated Avanti “Good” across all areas. Clients highlighted:

• “The care staff have all had good training. I certainly do not feel rushed with them.”
• “The staff are very polite and respectful. Nothing is too much trouble…”
• “I feel like a person and not a case.”
• “We have built up a good rapport with the staff.”
• “I dictate what happens at each call and nothing is ever too much trouble.”

These remarks reflect what we strive for every day: professional care that treats each person as an individual. Our carers show unwavering compassion when interacting with every client, and that’s exactly how we would want our own family members to be treated. 

 

Why Testimonials Matter

Our survey findings are important, but it’s the personal stories that bring them to life. They remind us that behind every percentage lies a person, a family, a moment of reassurance.

 

 

96% would recommend Avanti

93% are happy with the care received

98% know their carers by name

 

Combined with heartfelt testimonials, these figures show how we stay true to our values: local, responsive, and reassuring. Every family that chooses Avanti Homecare places enormous trust in us. We honour that trust by offering not only skilled care but also companionship, dignity, and continuity.

To the 95 clients and families who took part in our 2025 Client Survey, thank you. Your words guide us, inspire us, and remind us why we do what we do. 

A huge thank you from all the team at