Choosing a homecare provider is one of the most important decisions a family can make. It is about more than finding help at home,  it is about finding people you can trust with the wellbeing, comfort, and dignity of someone you love.

Whether you are exploring care for the first time or reviewing your options, asking the right questions can make all the difference. Here are five key things to look for when choosing a homecare provider, along with how we approach them at Avanti Homecare.

 

1. How Well Do They Communicate?

Good care starts with good communication. Families should feel confident that they can reach their provider easily and be kept informed about day-to-day updates and any changes to care. Clear communication builds trust and ensures everyone is working together.

At Avanti Homecare, we believe families should never feel out of the loop. Our care app allows families to see which carers are visiting, read notes from each visit, and contact our office team directly if needed. Transparency matters, and regular communication helps everyone feel reassured.

 

2. Are Carers Well Trained and Supported?

A strong care team is one that feels valued, confident, and well prepared. Carers need not only practical skills but also ongoing guidance and professional development.

At Avanti, we are proud to have two trainers, both coincidentally called Kirsty, who provide hands-on training and continued support for our team. Their combined expertise ensures our carers are confident, capable, and fully equipped to deliver safe, high-quality care in every situation.

 

3. Do They Provide Consistency and Continuity?

Seeing the same friendly faces can make a world of difference. Consistent carers build trust, understanding, and routine, all of which are essential for effective care, especially for people living with conditions like dementia.

At Avanti Homecare, we take time to keep visit schedules as consistent as possible. We know that real relationships form through familiarity, and that those relationships are what turn good care into great care.

 

4. How Do They Handle Feedback and Change?

Care needs can evolve over time, so families should look for a provider that listens, reviews, and adapts. A good homecare company values feedback and uses it to keep improving.

At Avanti, we believe that communication should never stop once care begins. Our check-in system ensures every family feels heard and supported from day one:

• After the first week of care, our office management team calls to see how everything is going and to make sure your loved one feels comfortable and happy.
• After one month, we check in again to welcome feedback and make any adjustments needed.
• Every other month, our Care Quality Manager visits in person to chat about wellbeing, call times, and how things are going with the care team. It’s also a chance to make small changes that make a big difference — even something as simple as switching from tea to coffee.
• At six months, your Registered Manager will carry out a full care plan review, ensuring every detail still fits your needs.
• Every twelve months, we invite you to take part in our annual client survey, which helps us learn, improve, and celebrate what’s going well.

And of course, you can always contact our management team directly through our care app or by phone during office hours. We want families to know that support is never far away and that every piece of feedback is genuinely valued.

 

5. Do They Share Your Values?

Finally, it is important to find a provider whose values align with your own. Quality care goes beyond practical support; it is about kindness, respect, and genuine connection.

At Avanti Homecare, our work is shaped by our values: we lead through doing, we’re supportive and caring, we listen to our people, we are positive and proud, and we are one team. We believe in supporting not just the person, but the life they want to live. Every visit, every conversation, and every act of support is guided by the same goal: helping people feel safe, valued, and independent in their own homes.

 

Making the Right Choice

Choosing the right homecare provider can feel overwhelming, but asking these five questions is a good place to start. Look for open communication, strong training, consistent care, responsiveness, and values that reflect the kind of care you would want for your own family.

At Avanti Homecare, we take pride in delivering care that families can trust. From our commitment to training and communication to our focus on compassion and quality, we are here to support people across every stage of their care journey.

Because good care is more than a service, it is a partnership built on trust, respect, and understanding.

 

A huge thank you from all the team at