Lucy (Avanti Manager) took the time to sit with me and Mr B, and we went through everything—my medication, my schedule, and even some paperwork we needed help with. They’ve been so thorough and caring, making sure everything is in order for me.
Choosing a care company isn’t easy, and it helps to hear from families who’ve been where you are. Alongside the lovely cards and letters we receive, and feedback shared through our family app, you’ll also find verified reviews on Homecare.co.uk, so you can be confident they’re from real people that we care for. Occasionally we also get reviews on Google too.
Hey Lucy, We all wanted to say a big thank you for everything you and your team did for [Name]. His one big wish, I’ve mentioned before, was to stay in his own home for as long as he possibly could. We’re so happy that he managed to do this. But none of it would have been possible without your agreement to look after him and without everyone’s hard work to keep him safe, clean, and happy. [Name] was oblivious to nearly everything that went on behind the scenes – but that’s how he needed to be. But he did appreciate everything that he could see happening around him. He was so well looked after and a very nice happy gentleman. To Lucy, Hope you have a good 2025. Merry Christmas. Thank you for everything you did for all of us. [Name] & family xxxx 
To all my Avanti Family, I really don’t know where to start to say the biggest Thank you to you all for your professional care, love, friendship & laughter. Words are not enough to show how grateful I am for looking after [Name], 4 times a day, 7 days a week for 2 long years. What can I say, you are all amazing. We love you all. Thank you, Thank you. You all are the most hard-working, patient & professional people I know. Sending lots and lots of thanks to you! I LOVE YOU ALL MY AVANTI FAMILY. [Name] xxxx 
A huge thank you, To each and every one of you, Without your love and support, we would not have been able to keep Dad at home. You are all amazing. Lots of love [Names] & Families xxxx Dad loves you all xx 
To Avanti Homecare team, Thank you for the care that you lot have done for [Name]. I don’t know what I would do without you lot helping me to care for Dad. We sadly miss all the laughs and smiles that you show me and the family. Lots of love [Name] & [Names] & family. 
Hello my Avanti Family, It's Thankyou for being my friend day. So I would love to say a big Thankyou for all you did for [Name]. You made his last two years Happy. Funny, and singing to his favourite music, I know he loved you all. And Thankyou for being my friend, for all your support. Threw Tears and laughter we loved you all. My Avanti Family, love & Best Wishes [Name] xxxx 
To Bryan, Lucy, Jody and Lovely Ladies, Thank you so much for helping us to keep our lovely Mum at home. We appreciate all the wonderful care given to Mum. Love from [Names] xxxx 
To Lucy & team, A massive thank you for the care you provided for Mum over the last 3½ yrs. Nothing too much trouble & care 5⭐ – carry on the good work.Best Wishes[Name] 
...That your kindness is appreciated more than words can say Thank you for bringing in a little ray of sunshine and leaving a lot of happiness behind. To all the staff at Avanti, thank you so much for the care you gave to my Dad. "You are amazing" again thanks so much. xxx 
To Brian, Jody, Lucy & all the carers, Thank you so much for all your help & care you gave to [Name] & myself, we could not have managed without you. A special thank you to all the carers who always had a smile & a friendly face! Nothing was too much trouble, you really looked after [Name]. Take care all of you. God bless you all. Love [Name] 
To Kassie and all the carers who became Mum's (and [Name]’s) friends, Thank you for all your help and kindness over the past months. She is starting to settle (fingers crossed!!). You do an amazing job. You may not have seen the last of her yet 😊. Thank you from [Name] and all the family.
Thank you so much for all the love and care shown to [Name]. We know she was happy to be home and it wouldn’t have been possible without your amazing staff. From [Name] and family 
Sincere & grateful thanks to all at Avanti Homecare. Your professionalism & such kindness, also going the extra mile, has been invaluable to [Name] as well as, of course, mine too. Thank you so much. Kind regards [Name] PS: Fingers crossed to see you all again. 
Just a few words to express my sincere gratitude for all the help and care from you and all your team for the professional and friendly care given to me for the 6 weeks of my care. I don’t think I would be so advanced in my recovery, as I am back to my normal self as before my fall. Once again thank you all. [Signature] 
Could you please accept this small thank you gift from me to you all, to just say thanks for looking after both me and Mum so well. Avanti are the best care team I have known. The care the team gave to Mum, before she passed, could not be faulted. She was treated with so much care, understanding, and reassurance. She loved you all. And following my two cancer operations, you have all been so kind and understanding, and nothing has been too much trouble. And I can’t thank you enough. I’m sorry my care has come to an end, I shall miss you all. You are all my heroes (enjoy the sweets), you’re a great team. [Name] 
To Bryan, Jodie & all the girls, Can’t thank you enough! For the care you gave to [Name]. The lovely, sincere way everyone was with her was second to none. She was so happy, and just knowing she was being so well looked after and loved by everyone who went gave me such relief as I did what I could, but I couldn’t give her what you all could – the extra care and time. She is greatly missed, but I know she wasn’t in pain, and she loved her ‘girls’ going right to the end. Thank you all so much. [Name] xx 
Avanti, A massive thank you to all the staff who have done an excellent job of looking after [Name] all these months. It is with deep regret that we have had to let her go into residency; however, you have all lessened the emotional and physical load for the family. I can't give enough praise for your professionalism, care, and compassion for what is a very difficult and undervalued profession. Once again, a heartfelt thank you. Love [Name] xx
The carers treat my mum as herself and as a person which is refreshing as people tend to treat people different when they get older. They ask her thoughts and opinions in everything.
Mrs EM (Family member)
The carers treat my mum as a person
I am very happy with all the carers and I think T is a great laugh and love having her over. I believe all the carers are very caring. I wouldn’t choose any other care company but Avanti because they are the best.
Mr DE (Client)
I wouldn′t choose any other care company
I really like G(Avanti Staff Member). She comes regularly, and it’s nice to see a familiar face. She always takes the time to chat with me and makes me feel looked after. It’s proper care.
Mrs IC (Client)
It’s proper care.
“They are so pleasant and friendly all of the girls, I don’t think you have a bad one amongst you – they are my friends. They always stay their time and more to chat to me and we have decent conversations – I am well looked after they truly are lovely.”
Mrs RH (Client)
The carers are my friends
I have reflected on my visit for the rest of today and can only say thank you to the team for the support with this case. In a field of work where we do not always hear the good, I thought it was important for me to share the positivity I saw today. Noureen has supported and escalated the concerns regarding mobility quickly and has a solution today, thank you! Both David and Aminat were positive, supportive, and providing excellent person centred care this morning. Choice, praise, and reassurance offered throughout the call this morning, all with some smiles and laughs too. So please pass on my thanks to the carers too, I know how challenging the work is and it is important good practice and positivity doesn’t go unnoticed. Take care. Kind Regards, MF Adult Social Care Practitioner
MF (Adult Social Care Practitioner )
Email from an NHS colleague after a joint visit to a client
I went to say good morning to C and she held my hand and said “I want to tell you that your carers are angels and I don’t know what I would do without them they are so caring and loving to me” C had tears in her eyes when she said this I thanked her and assured her that the carers love her very much.
Avanti Care Quality Manager
Performing a routine visit to check on client
I rang to let you know how impressed we’ve been with the care Mrs J received. The carers have been so supportive, especially while she’s been in hospital. They’ve kept everything running smoothly, and we’re really grateful for all their help.
JW (Family member)
Telephone call to managers
R (Avanti Team Member) and the team have been fantastic. I was feeling a bit down, and they took me out for a bit of fresh air. It really lifted my spirits, and it’s clear they care about me, not just as a patient but as a person.
Mr RB (Client)
it’s clear they care about me
My family and I were so chuffed with the care J received. The carers went above and beyond to make sure everything was just right. When J was feeling low, they brought her flowers, and it meant a lot to all of us. We’re truly grateful.
Ms JM (Family member)
Email to managers
I’d like to thank S (Avanti Team Member) for helping me with my hoover—it wasn’t working properly, and she sorted it out for me without me even asking. She’s always so helpful and thoughtful. I really appreciate the extra effort she puts in.
Mr HJ (Client)
Always so helpful and thoughtful
The carers have been a great help to me, always coming in with a smile and making sure everything’s sorted. It’s been such a relief knowing I can rely on them.
Mrs LB (Client)
During an annual review with managers
I’ve been so pleased with the care I’ve received. The carers always take the time to make sure I’m comfortable, and it’s the little things they do that really make a difference.