“The care staff have all had good training. They do shadowing for the new staff and they always introduce me to the new people.”
Our CQC Ratings: Good
We are very proud to have received a CQC rating of “Good” in our latest inspection. The inspection was full of praise for the kind, considerate and caring job that our team carry out each day.
We encourage you to read our CQC report on the CQC website:
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Safe
Our rating: Good
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Effective
Our rating: Good
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Caring
Our rating: Good
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Responsive
Our rating: Good
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Well led
Our rating: GoodQuotes from our CQC report
In conducting the report the CQC inspector spoke to many of our clients and the family of clients. Here are some quotes from our clients direct from the report:
“I always know when the care staff are coming and if there are any changes or problems, they always let me know.”
Client
“I certainly do not feel rushed with them.”
Client
“The managers have visited and do a review regularly with me.”
Client
“I get a choice but if I want to do it myself they support me to be independent.”
Client
“[Name] has been unwell overnight, the care staff have been brilliant with it. They rang me and spoke with 111 and a nurse.”
Family member
“If I was to score them, I would give them a 9 or 10 out of 10.”
Client
“The staff are very polite and respectful. Nothing is too much trouble and they always ask if I need anything else doing.”
Client
“The care staff are excellent. It is not a vocation for them, it’s a calling.”
Client
“The staff have exceeded my expectation of care.”
Client
“They really are a lovely set of people– the care staff and the managers.”
Client
“I feel like a person and not a case.”
Client
“They are a very personal service.”
Client
“We have built up a good rapport with the staff.”
Client
“I want to be as independent as possible and the staff always listen to me and support that.”
Client
“The staff support me to be completely independent in the shower which is important to me.”
Client
“I tend to have the same group of care staff visit me. They always make my day.”
Client
“The care staff always have their badge on and explain who they are and what they are doing.”
Client
“I feel I am in control of my care.”
Client
“I dictate what happens at each call and nothing is ever too much trouble.”
Client
“The staff all offer me a choice and they know what I like or don’t like.”
Client
“[Name] is not able to communicate well but the care staff are brilliant with them.
They use short instructions and repetition and they really are patient.”
Family member
“I have never had to complain but I would be comfortable speaking to the managers.”
Family member
“I always speak with the managers. They are very easy to communicate with by email or text or phone.”
Family member
“I am very happy with the care provision but also the oversight from the managers.”
Client
They also collected some lovely quotes from our care team:
“We feel we have the time to build up relationships with people.”
Staff member
“Supervisions are done often. It is good as the managers are always giving praise and are full of appreciation for the work we do.”
Staff member
“They are a great little agency with a strong management team and a commitment to good care.”
Staff member
“I feel able to give feedback and feel listened to by the managers.”
Staff member
The full report is available on the CQC website, should you wish to discuss any aspect of our report we would welcome your enquiry.